Privacy Policy

Prolift Canada (“we,” “us,” or “our”) operates the website proliftcanada.ca and provides material handling and glass lifting equipment to contractors across Canada. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, request a quote, contact us, or purchase equipment.

By using our website you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

• Contact information you provide when filling out a quote form, contact form, or chatting with our Aria assistant. This includes name, company, email address, phone number, and any project details or product preferences you share.
• Order information you provide when purchasing equipment online, including billing address, shipping address, and order details. Payment card details are processed directly by our payment provider (Stripe) and never stored on our servers.
• Technical information automatically collected by your browser, including IP address, browser type, device type, operating system, referring page, pages visited, and timestamps. We use this for security, fraud prevention, and to improve site performance.
• Cookies, small data files stored on your device to remember preferences, keep you logged in to checkout, and measure site usage.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests, contact inquiries, and chat conversations.
• Process and fulfil orders, including payment, shipping, and order updates.
• Provide customer support and warranty service.
• Send transactional emails (order confirmations, shipping notices, quote responses).
• Send occasional updates about new products, pricing, or events (only if you have opted in). You can unsubscribe at any time using the link in any email.
• Comply with legal obligations, prevent fraud, and protect our customers.

Third Parties We Share Information With

We only share your information with the third-party services that help us operate our business:

• Stripe for processing payment card transactions. Stripe receives your payment details directly; we receive only confirmation of the transaction and a masked reference. Stripe Privacy Policy
• Pipedrive, our customer relationship management (CRM) system, used to track quote requests and customer conversations. Pipedrive Privacy Policy
• Resend for sending transactional emails. Resend Privacy Policy
• Retell AI, which powers the Aria chat assistant. Conversations may be processed and stored to enable the assistant’s responses. Retell Privacy Policy
• Railway for hosting infrastructure.
• Shipping carriers to deliver your order (name and address only).

We do not sell your personal information to any third party. We do not share your information for any purpose other than operating our business, fulfilling your requests, and complying with the law.

Data Security

We use industry-standard security practices to protect your information, including HTTPS encryption for all data in transit, rate-limited APIs to prevent abuse, and secure infrastructure providers (Railway, Stripe, Pipedrive). However, no system is perfectly secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as needed to provide our services and meet legal obligations (typically 7 years for transaction records under Canadian tax law). Chat conversations are retained for service improvement; you may request deletion at any time.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate information.
• Request deletion of your information, subject to our legal obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, email us at [email protected].

Cookies

Our website uses essential cookies required for the site to function (e.g. checkout session) and analytics cookies to understand site usage. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, though parts of our site may not work properly without them.

Children

Our website is intended for business customers and is not directed at children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Significant changes will be communicated by email if you have an account or recent order with us.

Contact Us

Questions about this Privacy Policy or our handling of your information? Contact us:

• Email: [email protected]
• Phone: 778-743-4451